FAQS

DOES SOLID ATHLETIX SHIP OUTSIDE OF THE UK?

Solid Athletix ships equipment all around the world. All items are priced for UK shipping only.  If you live outside the UK you will be contacted after placing an order if additional shipping is required.  

WHY AM I BEING CHARGED VAT?

Solid Athletix is required to charge VAT on orders shipping within the UK. VAT amounts will be displayed on your quote and final invoice accordingly. 

If you are shipping goods out of the UK to another EU country are registered for VAT in the destination country, the supply of goods will be 'zero-rated' if a VAT registration number is provided by the customer, including the 2 letter country code.

WHEN WILL MY SHIPMENT ARRIVE?

We would normally advise 4-6 weeks lead time on larger, bespoke items. For smaller items that are in stock, orders placed on a business day (Monday-Friday) before 3 PM will ship same day. Orders placed after 3 PM GMT will ship the following business day. Orders placed on the weekend will ship on the following business days. Business days do not include weekends (Saturday and Sunday) or UK public holidays. Deliveries are only made on business days.

HOW IS MY CREDIT CARD INFORMATION SAVED?

No personally identifiable information is stored on Solid’s servers. Customer payment information is stored for 120 days for processing certain types of follow-up transactions (for example, refunds). After this time period, full customer information is purged and only masked information is stored.


Please note: Credit Cards are only stored for users if the customer chooses to store their information to facilitate express checkout.